NEW PRODUCT Exchanges/Returns
Service Request Form
Please allow 3 - 4 weeks for the processing and return of your CUTCO products during the holiday season.
To ensure your products arrive back to you by Thanksgiving please send them no later than November 3rd.
To ensure tour products are returned back to you by the Christmas Holiday please have them to us by December 1st.
All CUTCO products are covered with the Forever Guarantee. If at any time you are not satisfied with the performance of your CUTCO product, we will correct the problem or replace the product with the same item in the current style.
Forever Replacement Service Agreement For Misuse or Abuse
Should you damage your CUTCO through misuse or abuse, we will replace the item for one-half of the current retail price plus standard shipping/handling and tax.
Service Request Form
To expedite your service please select, print and complete the following form to include with your package:
Open Service Request Form
If you do not have access to a printer please enclose your name, address, phone number, e-mail address and tell us the service you are requesting.
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Packaging
Please be sure to properly clean the product prior to packaging.
To ensure the safety of everyone who handles your shipment, it is important the blades be well protected. Cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well). Avoid using tape directly on the blades and handles.
Place them in a cardboard box with extra packing material to keep them secure during shipping. DO NOT SHIP KNIVES IN PADDED ENVELOPES.
Attach any money due to the Service Request Form.
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Shipping / Insurance
Insure your package for its current retail value and save your receipt. CUTCO is not responsible for lost or stolen items.
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Mail Your Package To - based on your residency:
US
CUTCO Cutlery Exchange/Returns
322 Houghton Avenue
Olean, NY 14760
1-800-828-0448
Or drop it off in person
CUTCO Visitor's Center
1040 East State Street
Olean, NY 14760
1-716-790-7000
Visitor's Center Hours
Monday - Friday 9 a.m. - 5 p.m.
Saturday 10 a.m. - 4 p.m.
Memorial Day - Christmas
Canada
CUTCO Cutlery Returns
2172 Wyecroft Rd, Unit #1
Oakville, ON L6L 6R1
1-800-361-8800
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Turn Around Time
After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer service at 1-800-828-0448 for a time estimate.
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Refunds (if applicable)
If the value of the product you are returning is greater than that of the new item(s), a refund will be done as follows
Credit Card refunds are applied to the card that was originally charged. Please verify with your Credit Card Company to make sure the credit has been posted to your account.
If your order was paid by check or money order, a refund check will be processed.
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Contact Us
Should you have further questions please call CUTCO Customer Service, 1-800-828-0448
or e-mail us.
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