Sharpening & Repair
The Forever Guarantee provides free sharpening or repair whenever you need it.Request Service
Product will need to be received here by:
to receive back for Thanksgiving.
to receive back for Christmas.
Frequently Asked Questions
How much does sharpening cost?
Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.
|Quantity of items sent||Return shipping fee|
How long does sharpening or repair take?
Once we receive your knives in Olean, NY, we’ll sharpen the blades, polish the handles, and get your knives back to you within two to three weeks.
Where do I send my product?
Request service and ship to the address provided.
If in the US, please ship to:
- Cutco Cutlery
- 322 Houghton Avenue
- Olean, NY 14760
If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.
How do I package my knives to return?
For the safety of everyone who will handle your shipment, please package your knives carefully.
- Avoid using tape directly on the blades and handles.
- Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
- Do not use padded envelopes.
- Place them in a cardboard box with extra packing material to keep them secure during shipping.
Can my vintage products be sharpened or repaired?
If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. You can choose to have the original items returned to you when you request service.
My name is Jana Dalton and I live on a farm near Dayton, Ohio. We purchased the farm in 2000 and have made many improvements, one of which was cleaning up an area down by the woods that we affectionately now refer to as the Fairy Patch. It was an area that in the pre-recycle era, was basically a scrap heap. We were clearing and reclaiming the area with a backhoe and stopped to take a break. I kicked around a few misc. items thinking I may find treasure and something caught my eye in a freshly upturned patch of dirt. I saw the outline of a very large knife and at closer look, recognized the shape of the handle. I thought there was no way it could be, but I picked it up and it had the unmistakable trademark Cutco handle.
It was covered in dirt and goo and still doubting my find, I took back to the house and cleaned it up with some olive oil and steel wool so I could see the engraving on the blade. Sure enough, it was a Cutco. We have had Cutco for years and were already impressed by the quality of the product, but this was over the top. That knife was buried a minimum of ten years and I can't imagine whoever lost it was pleased about it. Needing a good sharpening I decided to go ahead and send in a few other Cutco knives that needed repair and sharpening. Your staff sharpened and polished the knives as well as repaired the tip of my paring knife (which of course I used for something I shouldn't have). The old knife looks great now, the only visible sign is some slight pitting on the rivots in the handle. I tell the story to anyone I know that has Cutco and none of them seemed surprised, but all are happy for me and my treasure find.
Jana N. Dalton
Kittyhawk Golf Center
How often should I send my knives to be sharpened?
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.
Sharpen your knives in-home
Under the Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.