CUTCO Cutlery
 
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Your Sales Representative:
 Evelyn Comer
443-507-5288
CUTCOCOMER@GMAIL.COM
 

SHARPENING & REPAIR SERVICE

Your Representative listed above may be able to assist you with in home touch-up sharpening. This service is free and will return your knives to good condition. Use the information above to contact them or click Sharpening Service on www.mycutcorep.com.

Protect your knife edges by cutting only on a polypropylene (plastic) or wood cutting surface. Never cut on china or glass. These materials will dull straight edged knives. Use the CUTCO Sharpener to touch up straight edged knives.

After extended use, CUTCO may need to be factory sharpened. The cost for factory sharpening service is free however there is a nominal return shipping/handling fee.

Cost - Shipping / Handling

# Knives/Accessories Shipping/Handling
1-3 items $6.00
4 or more $9.00

Please make your check payable to CUTCO and attach it to the Service Request Form.

Select a topic:

  • Repair
  • Turn Around Time
  • Packaging
  • Shipping Your Package
  • Double-D® Recessed Edges
  • Straight-Edge Knives

    • REPAIR

    All CUTCO products are covered by the Forever Guarantee. If your CUTCO is broken or damaged please return the products. Please use the Service Request Form. If you do not have access to a printer please enclose your name, address, phone number, e-mail address and tell us the service you are requesting.

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    Turn Around Time

    After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-828-0448 for a time estimate.

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    Packaging

    Please be sure to properly clean the product prior to packaging.

    To ensure the safety of everyone who handles your shipment, it is important the blades be well protected. Cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well). Avoid using tape directly on the blades and handles.

    Place them in a cardboard box with extra packing material to keep them secure during shipping.

    DO NOT SHIP KNIVES IN PADDED ENVELOPES.

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    Shipping / Insurance

    Insure your package for its current retail value and save your receipt. CUTCO is not responsible for lost or stolen items.

    Mail Your Package To - based on your residency:

    USA Customers:
    CUTCO Cutlery Sharpening/Repair
    322 Houghton Avenue
    Olean, NY 14760
    1-800-828-0448

    Canadian Customers:
    CUTCO Cutlery Returns
    2172 Wyecroft Rd, Unit #1
    Oakville, ON L6L 6R1
    1-800-361-8800

    Or drop it off in person:
    CUTCO Visitors Center
    1040 East State Street
    Olean, NY 14760
    1-716-790-7000

    Visitor's Center Hours
    Monday - Friday 9 a.m. - 5 p.m.
    Saturday 10 a.m. - 4 p.m.
    Memorial Day - Christmas
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    Double-D® Recessed Edges

    These products have a unique edge configuration: a three-way cutting edge with a concave grind. They are designed to stay sharp for many years under normal household use. When they need sharpening, do not use the CUTCO Sharpener or any other sharpening service. It will ruin the special edge. Call your rep or send them back to CUTCO for a factory-fresh edge.

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    Straight-Edge Knives

    CUTCO knives with straight edges require periodic sharpening to maintain optimum performance. Your Representative listed above may be able to assist you with in home touch-up sharpening. We also recommend using the CUTCO Sharpener when you notice the knife beginning to dull. You may also send these knives back to CUTCO for factory-fresh sharpening (see instructions above).

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