SHARPENING & REPAIR SERVICE
Products sent in for service must be received in our facility by the following dates for guaranteed return for the holidays:
Products must arrive to us by October 30th for guaranteed return by Thanksgiving.
Products must arrive to us by November 30th for guaranteed return by Christmas.
Service Request Form
All CUTCO products are covered with the Forever Guarantee. CUTCO knives will remain sharp for many years, but after extended use they may need to be factory sharpened.
Cost - Shipping / Handling
The cost for sharpening service is free however there is a nominal return shipping/handling fee.
| # Knives/Accessories |
Shipping/Handling |
| 1-3 items |
$6.00 |
| 4 or more |
$9.00 |
Please make your check payable to CUTCO and attach it to the Service Request Form.
Service Request Form
To expedite your service please select, print and complete the following form to include with your package:
Open Service Request Form
If you do not have access to a printer please enclose your name, address, phone number, e-mail address and tell us the service you are requesting.
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Packaging
Please be sure to properly clean the product prior to packaging.
To ensure the safety of everyone who handles your shipment, it is important the blades be well protected. Cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well). Avoid using tape directly on the blades and handles.
Place them in a cardboard box with extra packing material to keep them secure during shipping.
DO NOT SHIP KNIVES IN PADDED ENVELOPES.
Attach any money due to the Service Request Form.
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Shipping / Insurance
Insure your package for its current retail value and save your receipt. CUTCO is not responsible for lost or stolen items.
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Mail Your Package To - based on your residency:
US
CUTCO Cutlery Sharpening/Repair
322 Houghton Avenue
Olean, NY 14760
1-800-828-0448
Canada
CUTCO Cutlery Returns
2172 Wyecroft Rd, Unit #1
Oakville, ON L6L 6R1
1-800-361-8800
Or drop it off in person
CUTCO Visitor's Center
1040 East State Street
Olean, NY 14760
1-716-790-7000
Visitor's Center Hours
Monday - Friday 9 a.m. - 5 p.m.
Saturday 10 a.m. - 4 p.m.
Memorial Day - Christmas
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Turn Around Time
After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-828-0448 for a time estimate.
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Double-D® Recessed Edges
These products have a unique edge configuration: a three-way cutting edge with a concave grind. They are designed to stay sharp for many years under normal household use. When they need sharpening, do not use the CUTCO Sharpener or any other sharpening service. It will ruin the special edge. Send them back to CUTCO and we will put a factory-fresh edge on each knife.
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Straight-Edge Knives
CUTCO knives with straight edges require periodic sharpening to maintain optimum performance. We recommend using our CUTCO Sharpener to touch up the edges as soon as you notice the knife beginning to dull. You may also send these knives back to CUTCO for factory-fresh sharpening.
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Tips
Protect your knife edges by cutting only on a polypropylene (plastic) or wood cutting surface. Never cut on china or glass. These materials will dull straight edged knives. Use the CUTCO Sharpener to touch up straight edged knives.
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Contact Us
Should you have further questions please call CUTCO Customer Service, 1-800-828-0448
or e-mail us.
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