CUTCO Cutlery
All CUTCO is Guaranteed Forever
 

Privacy Policy

Effective Date 05/22/2008

CUTCO recognizes the importance of building trusting relationships with our customers. We believe that building trust begins with protecting the information of our customers. The purpose of posting this privacy policy is to inform you about the type of information we may collect from you, how we may use that information, whether we distribute or disclose it to anyone, and your ability to change or update that information.

CUTCO reserves the right to change this policy at any time. Therefore, we suggest you revisit this section from time to time in order to ensure your understanding of the policy's current version. The effective date displayed above informs you of when changes to the policy were last made.

If you feel that this site is not following this stated privacy policy you may contact us by calling customer service at 1-800-828-0448, or write CUTCO Customer Service, 322 Houghton Avenue, Olean, New York 14760.

Customer information is private

It is NOT shared, sold or rented.

It is our corporate policy that no customer information be shared, sold or rented, online or offline. Our customer information was provided on this premise and we respect that privacy.

How we protect your information

CUTCO takes every precaution to protect our users' information. When users submit personal information via the website, their information is protected both online and offline. Online forms "with the exception of account registrations" that request users to enter personal information (such as name, address, phone, or email address) is temporarily stored on the web server and is electronically transferred to our main computer for processing.

Online account information is stored and maintained on the web server. We use common, practical and "best practice" methods to protect user information online and offline. Employees are kept up-to-date on our security and privacy practices. Our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment protected by firewalls and proven security mechanisms.

How we collect and use information

We retrieve the domain name, and potentially the email address of visitors to this site. Email addresses are only collected when voluntarily provided by placing an order or opting in to receive email from CUTCO. The email address is also collected when creating an online account. The information we collect is used to improve the content of our website. It is not shared with other organizations for commercial purposes. CUTCO collects information provided voluntarily.

Visitors are not required to register or provide information in order to view or browse the informational version of this site. CUTCO owners may be eligible to make purchases online by entering the website www.cutco-online.com and providing their customer and key number or by providing their name, address, phone number and email address. Once provided they may create an online account. After an account is created these users may choose to enter the e-commerce site by signing in with their active email address and password "provided by users when they setup an online account". Signed in users or users that are confirmed as eligible for e-commerce will have the ability to see pricing and shop online.

We collect and maintain all information submitted in online accounts. This information exists for the benefit of online account owners. CUTCO identifies the information to track areas of interest, and to maintain general statistics of those who have online accounts. Information collected from online accounts is not shared, sold or rented to any third party.

Those who provide us with their name, address, phone number, or email address may be contacted for various reasons. These reasons can include an answer to an inquiry, shipment confirmation, new product announcements, occasional special offers, or other CUTCO business related matter.

Information captured in the Shopping Cart and Checkout is used for order processing, account history files, "Order Tracking and Order History", and online account updates. Online account users may add names and addresses of alternative "ship to" or gift recipients. If used as a "ship to" address, CUTCO may send catalogs or promotional offers to these addresses/recipients. The information provided for these addresses may be used to confirm or assist in the delivery of CUTCO products.

CUTCO views and analyzes visitor activity to better understand the functionality and preferred sections of this Website. We use this information to improve the content and navigation of our site.

Identifying or updating your information

Upon request we will provide site visitors access to unique identifier information "e.g., customer and key number" that we maintain about them, transaction information "e.g., dates when customers made purchases, amounts, and types of purchases" that we maintain.

This information can be provided or updated. Contact us by calling customer service at 1-800-828-0448, , use the Change Address form, or write CUTCO Customer Service, 322 Houghton Avenue, Olean, New York 14760.

Site visitors with online accounts may manage their email preferences online after signing in. Please provide your name and prior address to properly identify your account.

Opting out of being contacted

To remove yourself from CUTCO mailings, special promotions, email, or other contact, please call customer service at 1-800-828-0448 or write CUTCO Customer Service, 322 Houghton Avenue, Olean, NY 14760. Site visitors with online accounts may manage their email preferences online after signing in. We will promptly respond and update our records accordingly.

Cookies

CUTCO uses the technology "cookies" to offer the simplest online shopping environment. This technology allows the web site to remember eligible users without requiring access codes. If you delete cookies, you will be required to use customer and key numbers or your online account login. Cookies from this website do not track or report any personal information or your Web experience outside of www.cutco.com, or www.cutco-online.com.

Security

CUTCO provides a secure online experience. We understand, recognize and agree to your right to privacy. Industry standards and prudent measures are utilized so that information you provide remains private. it is never sold, shared or rented to any third party.

Every order placed is protected by data encryption. Data encryption protects and hides your credit card and personal information to others. Secure Socket Layer "SSL" technology is utilized in this encryption. These security features are evident in many web browsers such as Internet Explorer and Mozilla Firefox. Examples:

  • The Web address or URL of a web page will begin with https:// instead of the standard http://
  • A security symbol is evident when secure transmissions are occurring
  • A closed lock icon is displayed in the bottom right hand corner, upper right hand corner, or next to the address bar of Microsoft Internet Explorer browsers (depending on which version is utilized)
  • A closed lock icon is displayed in the address bar of Mozilla Firefox.

At CUTCO your privacy and ecommerce security is important to us. This web site is secure to conduct business transactions with confidence. If you prefer to place your order by phone please call 1-800-633-8323