Privacy Policy

Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Cutco. At Cutco we are committed to protecting the confidentiality and privacy of your personal information that Cutco collects and uses in the course of its commercial activities.

If you are a customer you may find the information in this Privacy Policy informative. It will set out: (1) the purposes for which we collect, use and disclose your personal information; (2) the type of personal information that we collect, use and disclose; (3) how we use and disclose that information; (4) how we obtain your consent to the collection, use and disclosure of that information; (5) how we secure and retain that information; and (6) how you may access your personal information.

Cutco may collect, use or disclose personal information in the manner described below where we have the requisite consent. Except as otherwise permitted by law, Cutco will ensure that it has the requisite consent prior to the collection, use or disclosure of your personal information, as described below.

Collection of Personal Information

Cutco will only collect personal information by lawful and fair means and not in an unreasonably intrusive manner. As a general rule, the personal information that Cutco collects will be limited to that which is necessary for the purposes that are identified for their collection.

Use of Personal Information

Cutco will not disclose any personal information except for the purposes for which it was collected or otherwise permitted by law.

Cutco will not disclose your personal information outside of Cutco and its related affiliates (the "Cutco Group of Companies"). Cutco may disclose your personal information within the Cutco Group of Companies to enable the provision of services (including billing, customer services and storage of personal information).

Without limiting the foregoing, Cutco will not sell or disclose any personal information to any third party in order to enable that third party to market their products and services.

Retention

Cutco will only retain personal information for as long as necessary to fulfill the purpose for which it was collected, and as required or otherwise permitted by law. The retention of personal information is dealt with below, depending upon your relationship with Cutco.

Collection, Use and Retention of Personal Information

Personal Information

For the purposes of this Privacy Policy, "personal information" means any information about an identifiable individual.

Purpose of Collection

Cutco will collect, use and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances of our relationship, as described in further detail below.

Customer

Cutco provides various goods and services to various customers (the "Customer(s)"), and collects and uses certain personal information obtained from its Customers as follows.

Collection

To purchase products from Cutco, customers typically fill out the information required in the Customer Order Form, of which you as a Customer will have seen, filled out, and perhaps signed. They may also provide similar information by telephone, email or over the internet.

Use

Cutco will use any personal information disclosed in the Customer Order Form to process and complete the Customer's order, including for shipping and billing purposes, and to verify either the purchase or the delivery.

In addition, a Customer's name, address, telephone number, language preference and email address (where applicable) will be used for the following limited purposes:

  1. Cutco Forever Guarantee - The Cutco cutlery that Customers purchase from Cutco comes is backed by The Forever Guarantee. Accordingly, the personal information identified above will also be used for purposes of maintaining and honoring the Forever Guarantee.
  2. Customer Satisfaction - At Cutco we mean to ensure that our Customers are completely satisfied with their Cutco cutlery, and all aspects of the purchase process. Accordingly, the personal information identified above may also be used for purposes of monitoring and ensuring Customer Satisfaction.
  3. Post Sale Marketing Purposes - The personal information identified above may also be used to keep past Customer informed of new products and promotions at Cutco, including catalogues and service calls, and in order to enter Customers into free give-away contests that we have from time to time.

When a Customer fills out and signs a Customer Order Form, Cutco will assume that the Customer consents to the collection, use and disclosure of the above personal information, for the purposes which we have set out above, unless notified otherwise.

Further, and with respect to all Customer information previously collected, used and disclosed prior to the adoption of Cutco's Privacy Policy, we will assume the Customer's consent to the collection, use and disclosure, for the purposes set out above, unless notified otherwise.

A Customer may withdraw his or her consent at any time, by contacting our Privacy Officer in the manner set out below.

Retention

Due to the Lifetime Guarantee offered in respect of Cutco's products, Cutco will maintain your name, address, phone number and email address (where applicable) indefinitely, unless you notify us that you do not wish Cutco to do so.

Cutco will retain your credit card information for as long as it is required under tax legislation to keep business records (which may be up to 7 years), and upon the expiry of which all credit card information will be destroyed.

Identifying or Updating Your Information

Upon request we will provide site visitors access to unique identifier information "e.g., customer and key number" that we maintain about them, transaction information "e.g., dates when customers made purchases, amounts, and types of purchases" that we maintain.

This information can be provided or updated. Contact us by calling customer service at 1-800-361-8800, use the Change Address form, or write 322 Houghton Ave., Olean, NY 14760

Site visitors with online accounts may manage their email preferences online after signing in. Please provide your name and prior address to properly identify your account.

Opting Out of Being Contacted

To remove yourself from Cutco mailings, special promotions, email, or other contact, please call customer service at 1-800-361-8800 or write Cutco Customer Service, 322 Houghton Ave., Olean, NY 14760. Site visitors with online accounts may manage their email preferences online after signing in. We will promptly respond and update our records accordingly.

Cookies

Cutco uses cookies to offer personal shopping experiences. Cookies allow you to access special pages on the site without signing in with an online account. If you remove these cookies, you will be required to use customer and key numbers or your online account login.

This website tracks users anonymously. It uses cookies, both first party cookies and third party cookies, to measure your usage of this website. This website tracks visitors using first party logging and reporting features as well as Google Analytics, Visual Website Optimizer, Bold Software and Google AdWords.

If you would not like to be tracked during your visit you can install a Do Not Track Plugin for Google Chrome or enable the Do Not Track feature in Firefox. These plugins/extensions are provided as a courtesy and are not supported in any way by NC State University.

Security

Cutco provides a secure online experience. We understand, recognize and agree to your right to privacy. Industry standards and prudent measures are utilized so that information you provide remains private. It is never sold, shared or rented to any third party.

  • At Cutco your privacy and ecommerce security is important to us. This web site is secure to conduct business transactions with confidence. If you prefer to place your order by phone please call 1-800-361-8800.

American Made. American Proud.

“Made in America” is more than where we manufacture our knives. It’s a deep-rooted commitment to providing American jobs that support families, quality American products and exceptional American service.

American pride

American worker.

Everything leaves the Cutco factory meeting Cutco’s quality standards. Skilled workers perform checks throughout the manufacturing process to assure every knife meets stringent requirements. It’s that attention to detail that makes Cutco special.

American satisfaction

American worker.

Every Cutco product is backed by The Forever Guarantee which ensures we're there when you need us. We’ll sharpen and repair your Cutco knives, for free, forever.

When you need help, our highly trained customer service team provides exceptional service. They’re just a phone call, email, live chat or social media message away.

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The Forever Guarantee

This is Cutco’s unwavering promise and
it is at the heart of everything we do.

Cutco is for generations

Cutco is Family.

Since 1949, Cutco has been manufacturing high-quality cutlery in Olean, N.Y. In that time, over 16 million people have welcomed Cutco into their homes.

If at any time you are not satisfied with the performance of your Cutco product we’ll make it right. Whether you made the initial purchase or you received Cutco as a gift, it’s our guarantee that your Cutco products will perform like new. Forever.

Cutco is built to last

The high-quality materials and unique production processes combine to create products that are built to last.

Cutco stands behind every item that leaves our factory. With over 65 years of expert craftsmanship, Cutco makes knives and kitchen products you can depend on. Forever.

What Cutco will do for you

When you send your well-loved Cutco products in for sharpening or repair they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you like new. There’s no receipt or registration required.

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