We consider our customers to be part of the Cutco family, so if you’re not satisfied, we’re not satisfied.
Cutco Knife Sharpening & Repair
All Cutco Products are backed by The Forever Guarantee. This includes free sharpening of your Cutco Knives, including Double-D® and Micro Double-D™-edge knives. A nominal return shipping fee applies.Request Service
Sharpening for the Holidays
To have products returned to you in time for the holidays, please have your package to Cutco by the following dates.
For ThanksgivingOct. 31
For ChristmasDec. 5
Safely Packaging Your Knives for Service
To ensure the safety of everyone who handles your shipment, including but not limited to Cutco employees, shippers and postal workers, it is important the blades be well protected. Please watch this important video and follow the instructions before sending your knives.
Instructions
-
ALWAYS COVER CLEAN KNIVES COMPLETELY AND SECURELY.
Cereal box cardboard or the original cardboard sheath shipped with your items work well. Wrap in an extra layer of tissue paper or newspaper.
-
NEVER USE TAPE ON THE BLADES OR HANDLES.
Tape or adhesives cannot be removed and those items cannot be serviced.
-
NEVER SHIP IN A PADDED OR PAPER ENVELOPE.
Place only knives in a sturdy corrugated cardboard box. The knives shouldn't be able to freely move around in the box. Fill excess space with tissue paper or newspaper.
-
NEVER SHIP YOUR BLOCK OR TRAY.
Knives will fall out of the slots and the box during transport, causing danger to all carriers. Wrap each knife separately and securely.
-
ALWAYS INCLUDE YOUR PRINTED CONFIRMATION IN YOUR PACKAGE.
If paying by check, please make payable to Cutco, and include in your package.
Frequently Asked Questions
Can you sharpen my knives?
All Cutco Products are backed by The Forever Guarantee. This includes free sharpening of your Cutco Knives, including Double-D® and Micro Double-D™-edge knives. A nominal return shipping fee applies.
To get started, complete a service request.
What about my other Cutco Products?
All Cutco Products are backed by The Forever Guarantee. This includes accessories, gadgets, tableware, cookware and more. If at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it. A nominal return shipping fee applies.
To get started, complete a service request.
How much does sharpening cost?
All Cutco Products are backed by The Forever Guarantee. This includes free sharpening of your Cutco Knives, including Double-D® and Micro Double-D™-edge knives. A nominal return shipping fee applies.
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $11 |
| 6-10 products | $13 |
| 11-25 products | $15 |
| 26-40 products | $18 |
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $16 |
| 6-10 products | $18 |
| 11-25 products | $21 |
| 26-40 products | $24 |
When sending products to Cutco, prepaid shipping labels are not provided. You may use the shipping option most convenient for you, including USPS, UPS or FedExUPS, FedEx or DHL.
Does Cutco’s sharpening service include free shipping?
When sending products to Cutco, prepaid shipping labels are not provided. You may use the shipping option most convenient for you, including USPS, UPS or FedExUPS, FedEx or DHL.
All Cutco Products are backed by The Forever Guarantee. This includes free sharpening of your Cutco Knives, including Double-D® and Micro Double-D™-edge knives. A nominal return shipping fee applies.
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $11 |
| 6-10 products | $13 |
| 11-25 products | $15 |
| 26-40 products | $18 |
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $16 |
| 6-10 products | $18 |
| 11-25 products | $21 |
| 26-40 products | $24 |
Where do I send my products?
If you live in the U.S., please complete a service request, and
send your product with your printed service request confirmation to the following address.
Cutco Cutlery
Return/Repair
322 Houghton Ave
Olean NY 14760
When sending products to Cutco, prepaid shipping labels are not provided. You may use the shipping option most convenient for you, including USPS, UPS or FedEx.
If you live in Canada, please complete a service request, and
send or bring your product with your printed service request confirmation to the following address.
Vector Marketing Canada Corporation
Return/Repair
7-2351 Huron Street
London ON N5V 0A8
When sending products to Cutco, prepaid shipping labels are not provided. You may use the shipping option most convenient for you. We recommend you use UPS, FedEx or DHL.
Packages left in the drop box should be no larger than 10"W × 6"H × 15.5"L (25.4cm × 15.24cm × 39.37cm). To keep your packages safe, please place them inside the drop box only. If your package doesn’t fit, we kindly ask that you ship it through your preferred carrier.
What should I do if one of my products breaks and needs repaired?
Complete a service request and follow the shipping instructions. Once we receive your package in Olean, New York, skilled professionals will inspect the product to determine if it needs to be repaired it or replaced with new product. We will then ship the product back to you. A nominal return shipping fee will apply based on the quantity of products serviced.
If the damage was caused by an unconventional use, we will replace the product for one half of the current retail price. See The Forever Guarantee for more details.
How long does it take to have my knives sharpened?
Once we receive your package in Olean, New York, please allow 1-23-5 weeks for the return of your products. Keep in mind that while tracking may show we have received your package, service may not have started.
Can I drop my knives off for service?
Can my vintage products be sharpened or repaired?
If you have vintage products (products made before 1980), in most cases we can still service them. If we can’t, we’ll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you create a service request.
How often should I send my knives to be sharpened?
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren’t performing as you expect, send them for free sharpening and we’ll get them like new.
Chat With Us
Email Us
Call
