The Forever Guarantee

All Cutco® Products are backed by The Forever Guarantee. This is Cutco’s unwavering promise and it is at the heart of everything we do. Performance is guaranteed and this includes free sharpening.* If at any time you are not satisfied with the performance of your product, we will correct the problem or replace the product. Whether you made the initial purchase or you received Cutco as a gift, it is Cutco’s guarantee that your products will perform like new forever. *A nominal return shipping fee applies.

Cutco Knives with cut fruits and vegetables

Since 1949, Cutco owners have enjoyed a Forever Guarantee that insures the Cutco they use in their home will be as good tomorrow as the first time they used it. We want every Cutco owner to be satisfied forever, and when the product is passed along, we will continue to back that pledge. The guarantee has several important elements.

Forever Performance Guarantee

  • If at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it.
  • Send the product with an explanatory note to the address listed below or submit a request online.

Forever Sharpness Guarantee

  • Cutco knives, when used in the home, will remain sharp for many years, but after extended use they may need FREE sharpening.
  • For sharpening of Double-D® or straight-edge knives, send them along with a return shipping and handling fee of $12 (for 1 to 5 items) or $14 (for 6 to 10 items) or $17 (for 11 to 25 items) or $20 (for 26 to 40 items) to the address below or submit a request online. There is a 40 item limit per service request.

Forever Replacement Service Agreement

  • Should your Cutco be damaged through unconventional use, we will replace it for half the current retail price plus applicable sales tax.
  • Send the product with an explanatory note to the address listed below or submit a request online.

15-Day Unconditional Money Back Guarantee

  • If at any time within 15 days after receipt of your Cutco product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting Cutco Customer Service.
  • Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.

The Forever Guarantee is intended solely for consumer/ in-home use. The Forever Guarantee is not available for Cutco products in need of service or replacement, as described in The Forever Guarantee, that have been purchased or otherwise acquired for the purpose of resale.

Customer Service Pledge

At Cutco, our pledge is to guarantee our customers 100% satisfaction.

Mailing Address

Cutco Customer Service
7-2351 Huron St.
London, ON N5V 0A8

What Cutco will do for you

When you send your well-loved Cutco products in for sharpening or repair they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you, ready to be used daily for years to come. There is no receipt or registration required.