Note: Customers who receive promotional email do not automatically have an online account.
Shop faster and easier by saving addresses in a secure online account. Plus, access online order history.Create Account
The Forever Guarantee provides free knife sharpening or repair whenever you need it.Request Service
Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.
|Quantity of items sent||Return shipping fee|
There is a limit of 40 products per service order.
Once we receive your knives in Olean, NY, we’ll sharpen the blades, polish the handles, and get your knives back to you within one to two weeks.
Request service and ship to the address provided.
If in the US, please ship to:
If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.
For the safety of everyone who will handle your shipment, please package your knives carefully.
If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you request service.
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.
Under the Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.
Subscribe to our weekly newsletter.