Sharpening & Repair
The Forever Guarantee provides free sharpening or repair whenever you need it.Request Service
Frequently Asked Questions
How much does sharpening cost?
Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.
|Quantity of items sent||Return shipping fee|
How long does sharpening or repair take?
Once we receive your knives in Olean, NY, we’ll sharpen the blades, polish the handles, and get your knives back to you within one to two weeks.
Where do I send my product?
Request service and ship to the address provided.
If in the US, please ship to:
- Cutco Cutlery
- 322 Houghton Avenue
- Olean, NY 14760
If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.
How do I package my knives to return?
For the safety of everyone who will handle your shipment, please package your knives carefully.
- Please make sure to clean your knives thoroughly before returning them for sharpening or service.
- Avoid using tape directly on the blades and handles.
- Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
- Do not use padded envelopes.
- Place your knives in a cardboard box with extra packing material to keep them secure during shipping.
Can my vintage products be sharpened or repaired?
If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you request service.
How often should I send my knives to be sharpened?
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.
Sharpen your knives in-home
Under the Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.
American Made. American Proud.
“Made in America” is more than where we manufacture our knives. It’s a deep-rooted commitment to providing American jobs that support families, quality American products and exceptional American service.
Everything leaves the Cutco factory meeting Cutco’s quality standards. Skilled workers perform checks throughout the manufacturing process to assure every knife meets stringent requirements. It’s that attention to detail that makes Cutco special.
Every Cutco product is backed by The Forever Guarantee which ensures we're there when you need us. We’ll sharpen and repair your Cutco knives, for free, forever.Learn more
This is Cutco’s unwavering promise and
it is at the heart of everything we do.
Cutco is for generations
Since 1949, Cutco has been manufacturing high-quality cutlery in Olean, N.Y. In that time, over 16 million people have welcomed Cutco into their homes.
If at any time you are not satisfied with the performance of your Cutco product we’ll make it right. Whether you made the initial purchase or you received Cutco as a gift, it’s our guarantee that your Cutco products will perform like new. Forever.
Cutco is built to last
The high-quality materials and unique production processes combine to create products that are built to last.
Cutco stands behind every item that leaves our factory. With over 65 years of expert craftsmanship, Cutco makes knives and kitchen products you can depend on. Forever.
What Cutco will do for you
When you send your well-loved Cutco products in for sharpening or repair they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you like new. There’s no receipt or registration required.Learn more