Flag of Canada The Forever Guarantee

Knife Sharpening & Repair

It's taking us some extra time to service and ship your Cutco and as a result, we currently anticipate a timeframe of four to six weeks. Your continued patience is much appreciated and we thank you for your support and for being part of the Cutco family.

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Frequently Asked Questions

How much does sharpening cost?

Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.

Quantity of items sent Return shipping fee
1–5 products $12
6–10 products $14
11–25 products $17
26–40 products $20

There is a limit of 40 products per service order.

How long does sharpening or repair take?

It's taking us some extra time to service and ship your Cutco and as a result, we currently anticipate a timeframe of three to five weeks. Your continued patience is much appreciated and we thank you for your support and for being part of the Cutco family.

Where do I send my products?

If you live in Canada, please request service online, and send your product with your printed service request confirmation to: 7-2351 Huron Street, London, ON N5V 0A8.

U.S. owners, please send your product to: 322 Houghton Ave., Olean, NY 14760.

How do I package my knives to return?

For the safety of everyone who will handle your shipment, please package your knives carefully. Tape can leave a residue that is unsafe for our team to remove. Due to this safety hazard, knives received with tape on the blade will be returned with residue still on the blade.

  • Please make sure to clean your knives thoroughly before returning them for sharpening or service.
  • Do not use tape directly on the blades and handles.
  • Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
  • Do not use padded envelopes.
  • Place your knives in a cardboard box with extra packing material to keep them secure during shipping.

Can my vintage products be sharpened or repaired?

If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you request service.

How often should I send my knives to be sharpened?

With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.

Can I drop my knives off for sharpening or repair?

There is a sharpening and repair drop box located at the front entrance of our office at 7-2351 Huron Street, London, ON N5V 0A8. Any Cutco products dropped off at this location should be packaged as if they were being mailed with UPS or Canada Post with completed service request form enclosed. Packages left in drop box should be no larger than 10"W x 6"H x 15.5"L (25.4cm x 15.24cm x 39.37cm).

Sharpen your knives in-home

 

Repair Service

Under the Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.