Knife Sharpening & Repair

Once we receive your knives in Olean, N.Y., our product care team will service your Cutco and ship it back to you within one to two weeks. Thank you for being part of the Cutco family.

Request Service

Dec. 3 – Christmas Sharpening

To have items returned to you in time for Christmas, please have your package to Cutco by Dec. 3.

Packaging your knives for return

For the safety of everyone who will handle your shipment, please package your knives carefully. Tape can leave a residue that is unsafe for our team to remove. Due to this safety hazard, knives received with tape on the blade will be returned with residue still on the blade.

  • Please make sure to clean your knives thoroughly before returning them for sharpening or service.
  • Do not use tape directly on the blades and handles.
  • Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
  • Do not use padded envelopes.
  • Place your knives in a cardboard box with extra packing material to keep them secure during shipping.

Frequently Asked Questions

How much does sharpening cost?

Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.

Quantity of items sent Return shipping fee
1–5 products $9
6–10 products $11
11–25 products $13
26–40 products $16

There is a limit of 40 products per service order.

How long does sharpening or repair take?

Once we receive your knives in Olean, N.Y., our product care team will service your Cutco and ship it back to you within one to two weeks. Thank you for being part of the Cutco family.

Where do I send my products?

If you live in the U.S., please request service online, and send your product with your printed service request confirmation to:
Cutco Return/Repair
322 Houghton Ave.
Olean, NY 14760.

If you live in Canada, please request service online, and send your product with your printed service request confirmation to:
Vector Marketing Canada Corporation
Return/Repair
7-2351 Huron Street
London, ON N5V 0A8

Can my vintage products be sharpened or repaired?

If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you request service.

How often should I send my knives to be sharpened?

With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.

Other sharpening options

 

Repair Service

Under The Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.