Soooooo, three of us went 'in' on the shipment of our products for repair or replacement. Just makes sense to do it all at once and share the cost. I couldn't begin to list every piece on the form. Yet every single item came back better and in a ridiculously fast fashion. Hard to believe that your customer service model isn't on the front page of every business publication. Truly stellar, truly fast, truly friendly (I got a quick reply from CS when I asked if I had to list all items). No sooner had I mailed a box of miscellaneously battered or slightly dulled items, than I got an email that CUTCO had rec'd them. Then, poof, an email that our items were on their way home :-) Equally as fast, they were on my doorstep. Amazing!!!