For additional service you may contact your local sales representative or contact Cutco Customer Service by calling 1-800-828-0448 or by emailing service@cutco.com | Monday – Friday 8 a.m. - midnight ET | Saturday 9 a.m. – 3 p.m ET
To exchange new product within 15 days of receipt, use the form above and include the printed confirmation in your package.
Should you damage your Cutco through unconventional use, we'll replace the product for one-half of the current retail price plus applicable sales tax. Request service
After your Cutco is received in Olean, please allow one to two weeks for the processing and return of your products. You may call 1-800-828-0448 for a time estimate.
Under The Forever Guarantee, if within 15 days of receiving your order you are not completely satisfied, you may return products for a complete refund.
Engraved product cannot be returned under The Forever Guarantee, but all other aspects of the guarantee apply.
Return Product above and ship to the address provided.
If in the US, please ship to:
If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.
For the safety of everyone who will handle your shipment, please package your knives carefully.
If you have vintage products, in most cases we can still service them. If we are unable to service your vintage product we will replace it for damage that occurred during conventional use. If the damage occurred under unconventional use, we will replace it for half the current retail price plus applicable sales tax.
Enter to win a 2-3/4" Lockback Knife. This pocket knife is at the ready for a multitude of uses, including things like opening packages or cutting string or zip ties.
By entering this giveaway, you agree to the giveaway rules.
