Frequently Asked Questions
What is your exchange policy?
To exchange new product within 15 days of receipt, use the form above and include the printed confirmation in your package.
Should you damage your Cutco through unconventional use, we'll replace the product for one-half of the current retail price plus applicable sales tax. Request service
After your Cutco is received in Olean, please allow one to two weeks for the processing and return of your products. You may call 1-800-828-0448 for a time estimate.
What is your return policy?
Under The Forever Guarantee, if within 15 days of receiving your order you are not completely satisfied, you may return products for a complete refund.
Engraved product cannot be returned under The Forever Guarantee, but all other aspects of the guarantee apply.
Where do I send my product?
Return Product above and ship to the address provided.
If in the US, please ship to:
- Cutco Cutlery
- 322 Houghton Ave.
- Olean, NY 14760
If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.
How do I package my knives to return?
For the safety of everyone who will handle your shipment, please package your knives carefully.
- Avoid using tape directly on the blades and handles.
- Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
- Do not use padded envelopes.
- Place them in a cardboard box with extra packing material to keep them secure during shipping.
Can my vintage products be exchanged?
If you have vintage products, in most cases we can still service them. If we are unable to service your vintage product we will replace it for damage that occurred during conventional use. If the damage occurred under unconventional use, we will replace it for half the current retail price plus applicable sales tax.