Start a Return or Exchange

Please complete this form to begin your return process. After you have submitted your return, please enclose the confirmation with your package using the detailed instructions. Call 1-800-828-0448 for assistance.

Details about the order

Order Details

A valid 8-digit order number is required. This can be found in your order confirmation email or on the packing slip shipped with the item.

An order number is required to process your return. If the order number is not known, please call customer support at 1-800-828-0448 Monday to Friday 8 a.m. to midnight ET, and Saturday 9 a.m. to 3 p.m. ET.

Did you purchase this item or was it a gift?

Is this a return or an exchange?

Packaging Instructions

  • Find an instructional video at cutco.com/sharpening.
  • Use the original cardboard sheath that your item arrived with. If you no longer have the sheath, clean knives and cover the entire blade and tip of the knife with cardboard. Cereal box cardboard works well. DO NOT USE TAPE ON THE BLADES OR HANDLES.
  • Place items in a corrugated cardboard box. DO NOT SHIP IN A PADDED ENVELOPE.
  • Enclose this form with your products.

Shipping Instructions

  • We recommend you insure your package for the current retail value and retain your receipts. An average of $125 per knife is recommended if the retail value is unknown.
  • Ship your package using USPS, UPS or FedEx to:
    Cutco Customer Service, RE: Returns / Exchanges, 322 Houghton Ave., Olean, NY 14760-3152

Payment

  • If the exchanged item has a greater retail price, an additional payment may be required. Cutco will contact you if that applies. The additional payment can be paid by check or credit/debit card. For exchanges of items Cutco shipped incorrectly, there will be no additional payment.