Cutco Customer Service
For over 65 years, we have been committed to exceptional experiences.
Cutco Sharpening & Repair
Can you sharpen my knives?
As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.
How much does sharpening cost?
Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.
|Quantity of items sent||Return shipping fee|
There is a limit of 40 products per service order.
How long does it take to have my knives sharpened?
Once we have your package in Olean, N.Y., please allow two to three weeks for the processing and return of your products.
One of my products broke. What can I do?
Send it in and our skilled craftsmen will inspect the product to determine if we need to repair it or replace it with new product. It's that simple. We will then ship the product back to you.
If the damage was caused by misuse or abuse, we will replace the item for one half of the current retail price.
Where do I send my products?
If you live in the U.S., please request service online, and send your product with your printed service request confirmation to: 322 Houghton Ave., Olean, NY 14760.
Canadian owners, please send your product to: 1-2172 Wyecroft Rd., Oakville, ON L6L 6R1.
Why are you adding sales tax?
I have a promotion code. How do I apply it?
How do I cancel an order?
What is your return policy?
What types of payment methods do you accept?
Do you provide payment plans?
For orders $200 or more, you can break your order into two equal payments. For orders $300 or more, you can break your order into three equal payments.
Do you ship internationally?
Is shipping free?
For your convenience, shipping costs are included in the price of each product.
Express shipping options (Next Day and 2 Day) are available for an additional cost.