Cutco Customer Service

For over 65 years, we have been committed to exceptional experiences.

Cutco Sharpening & Repair

Can you sharpen my knives?


As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.

How much does sharpening cost?

Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.

Quantity of items sent Return shipping fee
1–10 products $9
11–25 products $12
26–40 products $15
*40 pieces max

How long does it take to have my knives sharpened?

Once we have your package in London, ON, please allow two to three weeks for the processing and return of your products.

One of my products broke. What can I do?

Send it in and our skilled craftsmen will inspect the product to determine if we need to repair it or replace it with new product. It's that simple. We will then ship the product back to you.

If the damage was caused by misuse or abuse, we will replace the item for one half of the current retail price.

Where do I send my products?

If you live in Canada, please request service online, and send your product with your printed service request confirmation to: 4-15875 Robin's Hill Rd., London, ON N5V 0A5

Ordering Cutco

Why are you adding sales tax?

Vector Marketing Canada Corporation is a direct sales company and does business in all Canadian provinces, and because of this Cutco is required to collect and remit sales tax.

I have a promotion code. How do I apply it?

If a promotion requiring a code is currently applicable, at checkout you will be provided an option to apply it.

How do I cancel an order?

Please call customer service at 1-800-361-8800 or contact us by email. When emailing, please remember to provide your name and order and number.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

What types of payment methods do you accept?

We accept the following methods of payment: Visa, Mastercard, American Express, Paypal or the Cutco Gift Card. ACH is available when placing an order by phone at 1-800-863-3311.

Do you provide payment plans?

For orders $200 or more, you can break your order into two equal payments. For orders $300 or more, you can break your order into three equal payments.

Cutco Shipping

Do you ship internationally?

At this time orders can only be shipped within Canada.

Is shipping free?

For your convenience, shipping costs are included in the price of each product.

Express shipping is available for an additional cost arriving in two to four days.

When should I receive my order?

With regular shipping, you should receive your order within two weeks.