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What can we help with today?

Return items

Answers to common questions about making changes to your order:

How do I cancel an order?

Please call 800-828-0448. At this time, orders cannot be cancelled online.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

How do I exchange an item?

Submit a Request for Service, and follow the instructions for exchanging product from a recent order.
Check order status

The status of your order can be checked online.

Request service

Free sharpening or repair services can be requested online.

Billing Questions

Answers to common questions about billing:

When is my next payment?

How do I change my payment method?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Can I change my payment plan?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Cutco Contacts

Customer Service

service@cutco.com

1-800-828-0448
Monday – Friday 8 a.m. – midnight
Saturday 9 a.m. – 3 p.m. ET

FAX 1-716-790-7184
Available 24 hours

Cutco Customer Service
322 Houghton Ave.
Olean, NY 14760

Catalog Service

service@cutco.com

1-800-633-8323
available 24 hours

FAX 1-716-790-7173
Available 24 hours

Cutco Catalog Service
322 Houghton Ave.
Olean, NY 14760

Online Support

service@cutco.com

1-800-828-0448
Monday – Friday 8 a.m. – midnight
Saturday 9 a.m. – 3 p.m. ET

Billing Questions

service@cutco.com

1-800-828-0448
Monday – Friday 8 a.m. – midnight
Saturday 9 a.m. – 3 p.m. ET

Cutco Customer Service
322 Houghton Ave.
Olean, NY 14760

Product Service

service@cutco.com

1-800-828-0448
Monday – Friday 8 a.m. – midnight
Saturday 9 a.m. – 3 p.m. ET

Cutco Product Service
322 Houghton Ave.
Olean, NY 14760

Cutco Events

events@cutco.com

1-800-828-0448
Monday – Friday 8 a.m. – midnight
Saturday 9 a.m. – 3 p.m. ET

Cutco Events
322 Houghton Ave.
Olean, NY 14760

Public Relations

publicrelations@cutco.com

1-716-373-6141

Cutco Cutlery PR
1116 East State Street
Olean, NY 14760

Cutco Headquarters

Cutco Corporation
1116 E State Street
Olean, NY 14760

Visitors Center

visitor@cutco.com

1-716-790-7000

Cutco Visitors Center
1040 East State Street
Olean, NY 14760

Canada Customer Service

serviceca@cutco.com

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Customer Service
4-15875 Robin's Hill Rd.
London, ON N5V 0A5