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Sharpening & Repair

Can you sharpen my knives?

Yes.

As part of the CUTCO Forever Guarantee, we'll sharpen your knives and return them like new.

How much does sharpening cost?

Sharpening is free. There is a return shipping fee, so that we can send your items back to you.

How long does it take to have my knives sharpened?

Once we have your package Olean, we'll get them back to you within three business days.

One of my products broke. What can I do?

Send it in and we'll repair it or replace it with new product. It's that simple.

If the damage was caused by misuse, you can exchange an item for half the retail price.

Where do I send my products?

If you live in the U.S., request service and send the product to: 322 Houghton Ave., Olean, NY 14760.

Canadian owners, please send your product to:

Ordering

Why don't I see any prices?

CUTCO is primarily sold by independent sales representatives.

Why are you adding sales tax?

CUTCO has offices throughout the United States, which require us to collect sales tax.

I have a promotion code. How do I apply it?

At checkout you will be provided an option to apply a promotion code.

How do I cancel an order?

Please call 800-828-0448. At this time, orders cannot be cancelled onlnie.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

What types of payment methods do you accept?

You can pay with a VISA, Mastercard, Discover or Amerian Express card. An ACH option is also available.

Do you provide payment plans?

For orders $200 or more, you can break your order into two equal payments. For orders $300 or more, you can break your order into three equal payments.

Shipping

Do you ship internationally?

At this time, orders can ship to only 50 states, and Puerto Rico.

Is shipping free?

For your convenience, shipping costs are included in the price of each product.

Express shipping options are available for an added cost.

When should I receive my order?

With regular shipping, you should receive your order within 7 to 10 business days.