Returns & Exchanges

The Forever Guarantee provides an unconditional 15-day money-back guarantee.

Return product

Frequently Asked Questions

What is your exchange policy?

To return or exchange new product within 15 days of receipt, request service and include the printed confirmation in your package.

Should you damage your Cutco through misuse or abuse, we'll replace the product for one-half of the current retail price plus applicable sales tax. Request service and send your products for a full refund.

After your Cutco is received in Olean, please allow two to three weeks for the processing and return of your products. You may call 1-800-828-0448 for a time estimate.

What is your return policy?

Under the Cutco Forever Guarantee, if within 15 days of receiving your order you are not completely satisfied, you may return products for a complete refund.

Engraved product cannot be returned under the Cutco Forever Guarantee, but all other aspects of the guarantee apply.

Where do I send my product?

Request service and ship to the address provided.

If in the US, please ship to:

Cutco Cutlery
Returns/Exchanges
322 Houghton Avenue
Olean, NY 14760

If you live outside the United States, please contact us for more information. Please provide your location and the items you would like serviced.

How do I package my knives to return?

For the safety of everyone who will handle your shipment, please package your knives carefully.

  • Avoid using tape directly on the blades and handles.
  • Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
  • Do not use padded envelopes.
  • Place them in a cardboard box with extra packing material to keep them secure during shipping.

View video on packaging your knives

Can my vintage products be exchanged?

If you have vintage products, in most cases we can still service them. If we can't, we'll replace them.

Before and AfterView Jana Dalton's Story

My name is Jana Dalton and I live on a farm near Dayton, Ohio. We purchased the farm in 2000 and have made many improvements, one of which was cleaning up an area down by the woods that we affectionately now refer to as the Fairy Patch. It was an area that in the pre-recycle era, was basically a scrap heap. We were clearing and reclaiming the area with a backhoe and stopped to take a break. I kicked around a few misc. items thinking I may find treasure and something caught my eye in a freshly upturned patch of dirt. I saw the outline of a very large knife and at closer look, recognized the shape of the handle. I thought there was no way it could be, but I picked it up and it had the unmistakable trademark Cutco handle.

Before and After

It was covered in dirt and goo and still doubting my find, I took back to the house and cleaned it up with some olive oil and steel wool so I could see the engraving on the blade. Sure enough, it was a Cutco. We have had Cutco for years and were already impressed by the quality of the product, but this was over the top. That knife was buried a minimum of ten years and I can't imagine whoever lost it was pleased about it. Needing a good sharpening I decided to go ahead and send in a few other Cutco knives that needed repair and sharpening. Your staff sharpened and polished the knives as well as repaired the tip of my paring knife (which of course I used for something I shouldn't have). The old knife looks great now, the only visible sign is some slight pitting on the rivots in the handle. I tell the story to anyone I know that has Cutco and none of them seemed surprised, but all are happy for me and my treasure find.

Jana N. Dalton
PGA Professional
Kittyhawk Golf Center

American Made. American Proud.

“Made in America” is more than where we manufacture our knives. It’s a deep-rooted commitment to providing American jobs that support families, quality American products and exceptional American service.

When other companies chose to outsource operations overseas, Cutco dug in its heels and made a promise to stay for the long haul. We've been here since 1949 and have no plans to leave.

American pride

American worker.

Everything leaves the Cutco factory meeting Cutco’s quality standards. Skilled workers perform checks throughout the manufacturing process to assure every knife meets stringent requirements. It’s that attention to detail that makes Cutco special.

American satisfaction

American worker.

Every Cutco product is backed by The Forever Guarantee which ensures we're there when you need us. We’ll sharpen and repair your Cutco knives, for free, forever.

When you need help, our highly trained customer service team provides exceptional service. They’re just a phone call, email, live chat or social media message away.

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The Forever Guarantee

This is Cutco’s unwavering promise and
it is at the heart of everything we do.

Cutco is for generations

Cutco is Family.

Since 1949, Cutco has been manufacturing high-quality cutlery in Olean, N.Y. In that time, over 16 million people have welcomed Cutco into their homes.

If at any time you are not satisfied with the performance of your Cutco product we’ll make it right. Whether you made the initial purchase or you received Cutco as a gift, it’s our guarantee that your Cutco products will perform like new. Forever.

Cutco is built to last

The high-quality materials and unique production processes combine to create products that are built to last.

Cutco stands behind every item that leaves our factory. With over 65 years of expert craftsmanship, Cutco makes knives and kitchen products you can depend on. Forever.

What Cutco will do for you

When you send your well-loved Cutco products in for sharpening or repair they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you like new. There’s no receipt or registration required.

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