All Cutco products are backed by

The Forever Guarantee

This is Cutco's unwavering promise and it is at the heart of everything we do.
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Tradition begins here.

Cutco is For
Generations

Since 1949, Cutco has been manufacturing high-quality cutlery in Olean, N.Y. In that time, over 16 million people have welcomed Cutco into their homes.

Cutco knives have been handed down from mothers to daughters, grandfathers to grandsons and between friends. In doing so, The Forever Guarantee has been passed along too.

If at any time you are not satisfied with the performance of your Cutco product we’ll make it right. Whether you made the initial purchase or you received Cutco as a gift, it’s our guarantee that your Cutco products will perform like new. Forever.

Cutco is
Built to Last

The high-quality materials and unique production processes combine to create products that are built to last.

Cutco stands behind every item that leaves our factory. With over 65 years of expert craftsmanship, Cutco makes knives and kitchen products you can depend on. Forever.

*View The Forever Guarantee below.

What Cutco will do for you

When you send your well-loved Cutco products in for sharpening or repair they will be cared for as if they were our own. Your products go through a detailed multi-step process and are returned to you like new. There’s no receipt or registration required.

  • INSPECT

    INSPECT

    We see what's wrong and make it right.

  • SHARPEN

    SHARPEN

    We return your blades to ultra-sharpness.

  • WASH

    WASH

    We make them look like new.

Bring Cutco and The Forever Guarantee into your home today.

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All Cutco products are backed by
The Forever Guarantee

We stand behind our Cutco products with a FOREVER satisfaction guarantee. We want every Cutco customer to be a satisfied customer FOREVER. The guarantee has several important elements.

Forever Performance Guarantee

  • If at any time you are not completely satisfied with the performance of your Cutco product, we will correct the problem or replace the product.
  • Simply send the product with an explanatory note to the address listed below or submit a request online.

Forever Sharpness Guarantee

  • Cutco knives will remain sharp for many years, but after extended use they may need sharpening.
  • For sharpening of Double-D® or straight-edge knives, send them, along with a return shipping and handling fee of $7 (for 1 to 3 items) or $10 (for 4 or more items) to the address listed below or submit a request online.

Forever Replacement Service Agreement
for Misuse or Abuse

  • Should you damage your Cutco through misuse or abuse, we will replace the item for half of its current retail price plus applicable sales tax.
  • Send the product with an explanatory note to the address listed below or submit a request online.

15-Day Unconditional Money Back Guarantee

  • If at any time within 15 days after receipt of your Cutco product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting Cutco Customer Service.
  • Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.

The Forever Guarantee is intended solely for consumer/in-home use.

Customer Service Pledge

At Cutco, our pledge is to guarantee our customers' 100% satisfaction.

Mailing Address

Cutco Cutlery
Re: Repair/Return
322 Houghton Avenue
Olean, NY 14760-3152

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