FREQUENTLY ASKED QUESTIONS
Service
What is the Forever Guarantee?
FOREVER GUARANTEE
AT CUTCO we stand behind our products with a FOREVER satisfaction guarantee. We want every CUTCO customer to be a satisfied customer FOREVER. The guarantee has several important elements.
FOREVER PERFORMANCE GUARANTEE
If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product. Simply send the product with an explanatory note to the address below.
FOREVER SHARPNESS GUARANTEE
CUTCO Knives with the Double-D® edge will remain sharp for many years, but after extended use they may need resharpening. For resharpening of Double-D® or straight-edged knives, send them along with a return shipping and handling fee of $6.00 (1-3 items) or $9.00 (4 or more items) to the CUTCO address below.
FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE
Should you damage your CUTCO through misuse or abuse, we will replace the item for half of the current retail price. Send the product with an explanatory note to the CUTCO address below.
15 DAY UNCONDITIONAL MONEY BACK GUARANTEE
If at any time within fifteen (15) days after receipt of your CUTCO you are not satisfied with your purchase for any reason you may get a full refund of your purchase price by contacting CUTCO Customer Service at the address below.
Open Service Request Form
US
CUTCO Cutlery Sharpening/Repair
322 Houghton Avenue
Olean, NY 14760
1-800-828-0448
Canada
CUTCO Cutlery Returns
2172 Wyecroft Rd, Unit #1
Oakville, ON L6L 6R1
1-800-361-8800
Or drop it off in person
CUTCO Visitor's Center
1040 East State Street
Olean, NY 14760
1-716-790-7000
Visitor's Center Hours
Monday - Friday 9 a.m. - 5 p.m.
Saturday 10 a.m. - 4 p.m.
Memorial Day - Christmas
Due to the personalization, engraved or monogrammed products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.
The CUTCO FOREVER GUARANTEE is intended solely for consumer/in-home use.
CUSTOMER SERVICE PLEDGE
At CUTCO, our pledge is to guarantee our customer 100% satisfaction.
CUTCO Customer Service, 322 Houghton Avenue, Olean, N.Y. 14760 or call 1-800-828-0448
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How do I have my knives sharpened?
FOREVER SHARPNESS GUARANTEE
All CUTCO products are covered with the Forever Guarantee. CUTCO knives with the Double-D® edge will remain sharp for many years, but after extended use they may need to be factory resharpened.
Open Service Request Form
Shipping, Packaging & Cost
Ship your product to:
CUTCO Cutlery Sharpening/Repair
322 Houghton Avenue
Olean, New York 14760
The cost for resharpening is free, however there is a return shipping/handling fee of $6.00 (1-3 items) or $9.00 (4 or more items). Please make your check payable to CUTCO.
Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blades and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.
Enclose a return card or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.
After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-828-0448 for a time estimate.
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One of my CUTCO products has broken, what should I do?
FOREVER PERFORMANCE GUARANTEE
If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product. Simply send the product to the address below.
FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE
Should you damage your CUTCO through misuse or abuse, we will replace the item for one-half of the current retail price - plus shipping/handling and tax.
Open Service Request Form
Ship your product to:
CUTCO Cutlery Return/Repair
322 Houghton Avenue
Olean, New York 14760.
Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blades and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.
Enclose a return card or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.
After your CUTCO is received in Olean,please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-828-0448 for a time estimate.
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How long should resharpening or repair service take?
After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products.
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How do I get a catalog?
Please Request A Catalog.
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Can I return or exchange my CUTCO?
15 Day Unconditional Money Back Guarantee
If at any time within fifteen (15) days after receipt of your CUTCO you are not satisfied with your purchase for any reason you may get a full refund of your purchase price by contacting CUTCO Customer Service.
Note: Due to the personalization, engraved or monogrammed products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.
Exchange Procedures
If at any time within fifteen (15) days after receipt of your CUTCO you would like to exchange an unused item for a different item, please contact CUTCO Customer Service at 1-800-828-0448.
Note: Due to the personalization, engraved or monogrammed products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.
Open Service Request Form
Ship your product to:
CUTCO Cutlery Exchange/Returns
322 Houghton Avenue
Olean, New York 14760.
Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blade and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.
Enclose a return card or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.
After your CUTCO is received in Olean, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-828-0448 for a time estimate.
Refunds
Credit Card refunds are done immediately via electronic transfer. Please verify with your Credit Card Company to make sure the credit has been posted to your account.
If your order was paid by check or money order, a refund check will be processed.
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Should you have further questions please call CUTCO Customer Service, 1-800-828-0448 or email us.
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