Help

Contact Cutco

Contact Cutco

Complete the form below and we will promptly review.

If known

What can we help with today?

Answers to common questions about how to buy:

Why can't I buy online?

CUTCO is primarily sold by independent sales representatives through in-home demonstrations.
Return items

Answers to common questions about making changes to your order:

How do I cancel an order?

Please call 800-828-0448. At this time, orders cannot be cancelled online.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

How do I exchange an item?

Submit a Request for Service, and follow the instructions for exchanging product from a recent order.
Check order status

The status of your order can be checked online.

Request service

Free sharpening or repair services can be requested online.

Billing Questions

Answers to common questions about billing:

When is my next payment?

How do I change my payment method?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Can I change my payment plan?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Contact Cutco Directly

Customer Service

service@cutco.com

1-800-828-0448
Monday - Friday 8 a.m. - midnight
Saturdays 9 a.m. - 3 p.m. EST

FAX 1-716-790-7184 available 24 hours

Cutco Customer Service
322 Houghton Avenue
Olean, NY 14760

Catalog Service

support@cutco-online.com

1-800-633-8323
available 24 hours

FAX 1-716-790-7173 available 24 hours

Cutco Catalog Service
322 Houghton Avenue
Olean, NY 14760

Online Support

support@cutco-online.com

1-888-288-5379 toll free
Monday - Friday 8 a.m. - 10 p.m.

Billing Questions

service@cutco.com

1-800-828-0448
Monday - Friday 8 a.m. - midnight
Saturdays 9 a.m. - 3 p.m. EST

Cutco Customer Service
322 Houghton Avenue
Olean, NY 14760

Product Service

service@cutco.com

1-800-828-0448
Monday - Friday 8 a.m. - midnight
Saturdays 9 a.m. - 3 p.m. EST

Cutco Product Service
322 Houghton Avenue
Olean, NY 14760

Cutco Events

events@cutco.com

1-800-828-0448
Monday - Friday 8 a.m. - midnight
Saturdays 9 a.m. - 3 p.m. EST

Cutco Events
322 Houghton Avenue
Olean, NY 14760

Public Relations

publicrelations@cutco.com

1-716-373-6141

Cutco Cutlery PR
1116 East State Street
Olean, NY 14760

Visitors Center

visitor@cutco.com

1-716-790-7000
M-F 9am-5pm, Saturdays (Memorial Day through Christmas) 10am-4pm.

Cutco Visitors Center
1040 East State Street
Olean, NY 14760

Canada Customer Service

serviceca@cutco.com

www.cutco.ca

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Customer Service
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1